An increase in effective communication between head office, dealers and assemblers is result when Mockfjärds Fönstermästaren implements Sweet business system and mobile solutions.
"It's a win-win for the entire company and customers as well ...In short, we save time and sell more," explains company CEO Tommy Larsson.
Mockfjärds Fönster offers quality windows, doors and assembly at people's own homes and apartments. The company prioritizes service, accountability and security, which naturally sets high demands on even their internal communications.
Unfortunately, we have not always had the best technical support.
Up until 2008 we had various internal Excel systems for assembly planning and task management. It worked fine, but as we grew, we needed to coordinate our systems and methods of communication," says Tommy Larsson.
Specifically, it was the communication between head office, re-sellers and assemblers which needed to be rationalized and streamlined.
Tommy Larsson explaines:
We're not just in offices, but also out in the field throughout various parts of the country. We needed a tool to be able to speak the same language and have a common understanding of all customer processes we deal with. Much of what we communicate about is, after all, about one and the same task on a case by case basis.
The new technical solution consists essentially of Sweet Server, an integrated mobile suite with server functions that result in greater efficiency by providing comprehensive information management. It facilitates information sharing between the different units of the company, which provides better transparency and an overview of our business. Additionally, the platform manages all the company's customers, Contacts, service issues, and mobile communication.
The task to implement Sweet was carried out by the IT consulting company Releye. Klas-Magnus Hilberth, customer relations manager at Releye says:
With this Microsoft solution, Mockfjärds Fönstermästaren doesn't have to deal with replacing all the different source systems they have, and can instead gather and present information in a consistent and synchronized manner. It contributes to high efficiency, whilst they can attain better control over communications with customers. It will result in the company being perceived as being much more professional.
Another advantage of the solution is the ability for sellers and assemblers to solve issues at the customer and have access to statistics that were previously only available to headquarters.
All the people we have out in the field can plan and manage much more efficiently. It's a win-win for the entire company and customers as well. The major advantage of this is that we integrate the company into a more efficient synergy and we all come closer together as co-workers.
We can concentrate on what we're good at, which is good business of course," concludes Tommy Larsson.