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CRM

CRMEstablishing good customer relations are not projects in themselves. Good customer relationships are developed through long-term and systematic work.

One condition is that everyone at your company has a common attitude that permeates through all their interactions with customers. For this to be possible, all staff should have access to the same customer information. 

Today, a large part of the uniqueness of a company is built on the combination of its various processes. It is this combination of flows that a CRM system should support. 

We can help your company to identify and analyse current situations, formulate strategies and plans to implement and anchor a new work approach, select and implement technical solutions, and follow up and further develop a selected solution.

Our strength lies in developing all elements of a solution in order to create a well-functioning whole. 

This is why solutions differ from one company to another. A likely scenario is when a company wants to change work processes for various reasons, and support systems must be adjusted accordingly to these requirements. 

Thomas Cook
Read a business case about how we are helping Thomas Cook Northern Europe to create a comprehensive overview of their clients in their CRM! Read a business case about how we are helping Thomas Cook Northern Europe to create a comprehensive overview of their clients in their CRM!
 

 

Possibilities with CRM

Identifying and segmenting potential customers and clients 
Working towards profitable customer segments 
Increase the proportion of cross-selling 
Increase the proportion of profitable customers
Creating pro CRM engagement in the organisation
Begin measuring the effectiveness of customer-oriented processes 
Reduce the proportion of dissatisfied customers
Move customers between segments 
Creating efficiency in service work 

CRM-platforms

Microsoft Dynamics CRM Microsoft Dynamics CRM
Fronteye Fronteye
Caesar CRM Caesar CRM
Superoffice SuperOffice CRM
 
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Business Intelligence For us, Business Intelligence means to provide effective and accessible means to create better foundations from which to make your decisions from.
 
Marketing Automation Marketing Automation provides accurate, fast and inexpensive market communications for your company.
 
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Releye AB
Drottninggatan 97, 113 60 Stockholm
tfn: +46 8 23 08 30 | fax: +46 8 642 82 30
Microsoft Gold Certified Partner